FAQ
Welcome to the CleanMyBricks Frequently Asked Question Page. Here you can find answers to some of the most asked questions. If your question isn't listed or answered here, please head on " contact us " and we will reply to your email within 12-24 hours.
Questions About CleanMyBricks Products
Q1. What is the warranty on the product?
we offer a 1 year warranty on all our products
Q2. What is the power source for the machine, does it run by batteries or do you charge it up with 240 power?
the vacuum is wireless, It charges via USB which has a light to indicate when the vacuum is fully charged (the light turns from red to green), and you used 240 power to charge it (you will use the same power that you use to charging your smartphone).
Q3. What is the running time for it before you have to charge it up again?
15-25 minutes
Q4. Does it have filters and if so where can i purchase them?
yes it has a filter and it can be replaced, you can buy them from our store, from here: cleanmybricks.com/Filter
Q5. Where are you based?
We are currently shipping our order from our warehouse in China, but we are working to have warehouses in Australia, UK, USA and Germany
Q6: Estimated shipping time
Usually, our orders arrive to their destinations within 7-12 business days
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address (if we didn't ship yet your order).
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What do I do if I have missing items in my order?
If something is still missing, please contact us immediately.